Services

All new equipment supplied by SNOWTECH will be comprehensively guaranteed for one year from the date of supply to include all parts and labour. New full installations will include three months on site maintenance. If onsite maintenance is required after the first three months, or if you are a new maintenance client of SNOWTECH annual maintenance cover will be available, payable monthly by standing order. Our call out charges for non-maintenance customers range from Kshs. 2,500 to 4,500 for the first hour.

TERMS AND CONDITIONS
Maintenance agreements are for a minimum of twelve months, the number of cameras that comprise your installation and the type of service provided will determine the cost of maintenance.

The replacement of equipment is at the discretion of The company. Faulty equipment if unrepairable will usually be replaced with the equivalent standard of equipment as determined by the company. Customers on our maintenance scheme are entitled to any number of visits within one year relating to genuine non-malicious faults that have occurred on their equipment, and they will be prioritised ahead of non-maintenance customers in this regard

Our usual response is for an engineer to arrive within 48hrs of a customer's request for service.

NB. SNOWTECH does not offer a twenty-four hours emergency call out service. Included in the scheme is one preventative maintenance call out per annum at the client's initiation, at which time we will carry out the following tasks where appropriate:

    Task Carried Out Where Appropriate:

  • The testing and re adjustment of focus and video levels on all cameras
  • Testing of external camera housings including de-misters where appropriate
  • Checking of all mechanical fixings, brackets, towers and PTZ functions where appropriate
  • Cleaning of all camera lenses and housings where appropriate
  • Report on any temporary obscuring of camera images e.g. growing trees and bushes
  • Test all photocells and infrared lamps for correct operation
  • Clean all video display monitors with anti static solution
  • Adjust video time and date display as required, and check equipment settings
  • Carry out test reviewing of recordings and advise on best practice
  • Check video data connections between all control equipment re-terminate and crimp as required
  • Test all remote video transmission equipment, ensuring correct operation
  • Provide a report on the condition of the installation if so required
  • Provide any necessary basic instruction and training
  • Advise on latest data protection or appropriate legislation
  • Advise on the latest equipment available to improve the functionality of the installation
  • The effects of power surges, accidental, storm or flood damage, wilful neglect and vandalism are excluded from maintenance cover, as are problems relating to computers / modems /routers / or other telecoms equipment.

Our Services :

(Precision tune-up and professional cleaning) (PTPC)